Investing in Compliance
In the financial world, maintaining confidentiality and regulatory compliance is a top priority. But so is providing convenience to customers. With GWAVA Retain for BlackBerry, one investment banking firm is able to provide both.
Communicating with text messages and email is essential in such a fast-paced and mobile business environment. With SMS, they can respond immediately to customer requests and move their business along rapidly.
But in order to meet compliance requirements set forth by FINRA (Financial Industry Regulatory Authority), the firm needed to be able to archive all text messages going through their employees’ BlackBerry smartphones. They were determined to provide both convenience and compliance.
Retain for BES is transparent to its smartphone users. It quietly archives all text messages which are then fed from the GWAVA database into the firm’s general archives. Integration with other software at the company was easy.
The message archives are secure, but easy to access. The firm’s compliance department gets frequent requests for archived information. Most of the time, the requests are for internal purposes and it is just a matter of running a report to get the necessary information.
“Occasionally, a legal matter comes up with a third party and we can easily access the data we need,” says the firm’s CIO. With Retain in place, there is no stress, no wondering if the information is complete.
Retain lets these investment bankers respond quickly to its customers through text messaging and keep compliance regulations.
